Panasonic Corporation · Customer case study
Making on-site energy data easier to use at Panasonic.
At H2 KIBOU FIELD, Panasonic brings together solar power, battery storage, and hydrogen fuel cells. BizStack Assistant helps its team access operational data and accumulated know-how to explain the system's value more consistently to customers.
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- Customer
- Panasonic Corporation
- Facility
- H2 KIBOU FIELD
- Application
- Energy-system data and know-how for customer proposals
- Product
- BizStack Assistant
Finding the right information depended on specialists.
To show customers how its energy solutions perform, Panasonic needed more than product descriptions. It needed quantitative operational information from its demonstration facility, supported by the team's accumulated expertise.
But selecting the right information depended on the person preparing the explanation. Relevant data was difficult to retrieve quickly, and the information shared with customers varied between people.
Operational data and know-how, available through chat.
BizStack Assistant helps the team use the information Panasonic has already accumulated, without requiring every person to know where to look.
Bring together operational information
The project configuration brings facility operational data into BizStack alongside imported documents and specialist knowledge.
Ask through a familiar chat interface
Staff can ask for available information through BizStack Assistant. The project diagram shows requests for operating-status charts and energy-related information.
Use the answer in a customer explanation
The team can draw on operational information and accumulated know-how when preparing proposals and explaining the solution's value.
Panasonic operates the energy system. BizStack Assistant helps people access and use its information.
More consistent information for customer proposals.
The case reports that BizStack Assistant made operational information and accumulated know-how easier to use, helping Panasonic provide more consistent explanations of its energy solutions to customers.
The value is in making the facility's operating experience more accessible to the people preparing those explanations—not leaving that knowledge dependent on a few specialists.
From better explanations to better reporting
Panasonic's stated next direction is to help customers communicate operational and environmental value more effectively through reporting.
Which operational information is hard for your team to use?
Tell us which data your team has to find, what goes into a customer explanation or report, and where specialist knowledge is needed. We can discuss a workflow built around the information you already have.
Discuss your reporting workflow